FOR EMERGENCIES ONLY Please Call: 07903 366275
All other repairs must be reported via email:
PROPERTY REPAIRS - please click this link
Please include: Your Name, Property Address and Contact Phone Number
An emergency repair means those repairs which are necessary to alleviate, remove or reduce risk to the safety, security or health of a tenant, the general public or the property.
PLEASE NOTE: If you call and the contractor does not deem it to be a genuine emergency, you will be responsible for covering the cost of any call out charges.
Should you require any emergency assistance outside of the above hours, please use the contact information found below:
In the event of:
Fire: 999 Emergency ask for Fire Brigade
Gas Leak: 0800 111 999 (Northern Gas Networks)
Burglary: 999 ask for Police
Security Issue: 101 (Northumbria Police)
Flood: Mr residential 07903 366275
Being Locked Out: Call your local locksmith, it is your responsibility to pay for new locks if keys are lost (a replacement key must be provided to Mr Residential within 7 days)
An Electrical Safety Issue*: Northern Powergrid 105 or 0800 66 88 77
*Please note, this does not include faulty light bulbs, domestic appliances, etc but rather covers jobs where there is a genuine danger to occupants.